D500 needs repair

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Gary Dietz

Active member
I think my D500 has some sort of electrical problem, it has the following problems:

The rear monitor does not work when wanting to look at Menu or to Chimp
The battery drains quickly( less than 200 shots)
The ISO value does not show in the viewfinder
Autofocus will suddenly stop working and then just as quickly work OK
Auto ISO flashes on the LCD top screen

I have changed batteries and left the battery out for several hours ,removed the lens and the problems are still there. Is there a way to do a reboot ?

Who do you recommend for repair work since it is out of Warranty
 

aolander

Well-known member
Nikon's "authorized repair stations", like APS, are not able to repair more recent cameras because Nikon no longer will sell them parts. You'll probably have to send it to Nikon itself.
 
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John Navitsky

Well-known member
My understanding is Nikon no longer sells parts to third party repair places, so if a part is needed they won’t be able to fix it unless they already have it in stock. I would just use Nikon service.
 

Warren D

Well-known member
You can call APS first, they work on some things but not the top of the line. If they can't work on it, then it's off to Nikon. A recent lens repair I sent them ended up being about the same cost as NIkon USA though APS was a little faster on the turn around time (but not much). For me, it's less shipping time to Nikon NY. Nikon USA seems to be farming out most repairs, there is a new service facility in NY that is a few town's away from HQ in Melville. If you are dropping off in person, I hear you can still drop at Melville HQ, in fact, they say you can't drop at the actual repair site.
 

EricBowles

Well-known member
I think my D500 has some sort of electrical problem, it has the following problems:

The rear monitor does not work when wanting to look at Menu or to Chimp
The battery drains quickly( less than 200 shots)
The ISO value does not show in the viewfinder
Autofocus will suddenly stop working and then just as quickly work OK
Auto ISO flashes on the LCD top screen

I have changed batteries and left the battery out for several hours ,removed the lens and the problems are still there. Is there a way to do a reboot ?

Who do you recommend for repair work since it is out of Warranty
  • I'd start with making sure your firmware is current. That's the first step for any repair.
  • Next you can try a camera reset - about the same as a reboot. You can reset using the menu - it's under the Setup/Tools menu next to the Firmware update. It's possible to make adjustments that turn off the monitor or create other problems, but unlikely all of those things happened at one time unless a child was using the camera.
  • Has the camera been dropped? Multiple electrical issues are possibly caused by a drop or moisture? These repairs can be expensive - probably $400-450 if repairable.
Nikon has used third party repair vendors for at least 5 years. I've seen an actual invoice for my camera. The shop was not open to the public and only did work for Nikon and a couple of other companies. It was completely off the radar. But they did a god job.

Some formerly Authorized Shops continue to service Nikon cameras. There are parts available from Asia - both Nikon parts and third party equivalents. APS has a very good reputation.
 

Gary Dietz

Active member
Thread starter
  • I'd start with making sure your firmware is current. That's the first step for any repair.
  • Next you can try a camera reset - about the same as a reboot. You can reset using the menu - it's under the Setup/Tools menu next to the Firmware update. It's possible to make adjustments that turn off the monitor or create other problems, but unlikely all of those things happened at one time unless a child was using the camera.
  • Has the camera been dropped? Multiple electrical issues are possibly caused by a drop or moisture? These repairs can be expensive - probably $400-450 if repairable.
Nikon has used third party repair vendors for at least 5 years. I've seen an actual invoice for my camera. The shop was not open to the public and only did work for Nikon and a couple of other companies. It was completely off the radar. But they did a god job.

Some formerly Authorized Shops continue to service Nikon cameras. There are parts available from Asia - both Nikon parts and third party equivalents. APS has a very good reputation.
Eric

The firmware is up to date, as for using the Menu to reset the camera the rear monitor does not work so I am unable to see the Menu
 

StefanSC

Active member
On many Nikon cameras you can perform a factory reset using the two green dotted buttons (Qual and Exposure comp for the D500 if I remember correctly).

Could be worth a try. But what you are describing is clearly an electrical issue...
 

Butlerkid

Well-known member
Supporting Member
From the APS website:

APS is a Nikon USA Authorized Repair Station. All technicians are certified and are specialists in their respective models. We use genuine Nikon replacement parts and obtain them directly from Nikon USA. All service is professionally completed using Nikon factory tools and adjusted to Nikon specifications.

I am not aware of any limitations preventing them from repairing new items....... Just give them a call and talk to them.



You can call APS first, they work on some things but not the top of the line. If they can't work on it, then it's off to Nikon. A recent lens repair I sent them ended up being about the same cost as NIkon USA though APS was a little faster on the turn around time (but not much). For me, it's less shipping time to Nikon NY. Nikon USA seems to be farming out most repairs, there is a new service facility in NY that is a few town's away from HQ in Melville. If you are dropping off in person, I hear you can still drop at Melville HQ, in fact, they say you can't drop at the actual repair site.
My understanding is Nikon no longer sells parts to third party repair places, so if a part is needed they won’t be able to fix it unless they already have it in stock. I would just use Nikon service.
 

Warren D

Well-known member
From the APS website:

APS is a Nikon USA Authorized Repair Station. All technicians are certified and are specialists in their respective models. We use genuine Nikon replacement parts and obtain them directly from Nikon USA. All service is professionally completed using Nikon factory tools and adjusted to Nikon specifications.

I am not aware of any limitations preventing them from repairing new items....... Just give them a call and talk to them.
In conversations with APS, they informed me that they were not authorized to repair my D5 or 70-200 f2.8E which had to be sent to Nikon for repair. I seem to recall the D850 also had to be sent to Nikon, but that was some time ago.
 

aolander

Well-known member
From the APS website:

APS is a Nikon USA Authorized Repair Station. All technicians are certified and are specialists in their respective models. We use genuine Nikon replacement parts and obtain them directly from Nikon USA. All service is professionally completed using Nikon factory tools and adjusted to Nikon specifications.

I am not aware of any limitations preventing them from repairing new items....... Just give them a call and talk to them.

I sent a Nikon 300mm f/4 PF to APS to check/repair VR. They sent it on to Nikon.
 
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