How far are you moving the screen? Its activated by a magnet in the back of the body and sometimes if you dont pull it out far enough it will still detect the magnetic field.Just an update.
My Z9 returned yesterday. A nice birthday present. Pulled the LCD away from the camera and it came on, but not if I then actually moved it much at all (e.g used it), and it then sometimes would on and back off when moving the screen; then a couple times not on at all when pulled from the camera (the original issue). Nikon asked me to send a video. Response was essentially yah that's the problem which prompted us to put a new LCD on the camera; we'll send a courier for the camera.... I WILL when in conversation be asking if the technician pulled the LCD away from the camera in any real way at all to test the solution.... I'm no engineer (at all) but I'd say either there's a general problem with a percentage of the LCD units themselves if I wound up with two of the faulty ones on my Z9, or it's a firmware/software digital thingy issue with the 'sensor' that supposed to triggers the LCD coming on when pulled from the camera....
Anyway, the camera is back in its box and the shipping box and will be making its way back to Nikon next week. Now excuse me I have to go hug my D6
Got my Z9 back. Oh, not so fast! ...
- Thread starter ssheipel
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Krümelkraft
Well-known member
By the way, this is a super interesting article for those who are into camera repair stuff:
petapixel.com
Nikon Z9 Teardown: A Look Inside the Monster Flagship Mirrorless Camera
This teardown of the Nikon Z9 shows the inner design and workings of the impressive flagship full-frame mirrorless camera.
petapixel.com
Well, that sucks, but as you said Nikon will sort it out. Sorry you are having a pain with this.
DRM
Well-known member
Yep. Haha. I can see the wiring now. Off to the optometrist. Lol
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Kadaver81
Member
and they didn't even install the 600 tc on it? how dare they
Quite the opposite; originally didn't work at all pulled from the camera (at any distance). Now it would activate when pulled scant millimetres from the camera then go dark when pulled further.
Edited -- thought you meant my post LOL
Yah, it'll get sorted. It's off to Nikon.
Oh, I see, someone else's post LOL I was confused LOL
I've mentioned the 600 tc three times over the course of my conversations with Nikon. LOL
nikonkelly
Member
This is beginning to sound like an issue I had with Nikon in November o f 2017 with a D850. everyone said that D850 never go bad, but mine was bad out of the box. it would not focus when the subject was coming at me. I sent it in with images as proof. They sent it back, but had the same problem. I called and the next day it was on its way back to Melville, a week later it was in my hands... still not focusing on subjects coming at me. I called them again and told them I wanted a new body... oh we cant do that. And off it went yet again to Melville. I got it back the day before Thanksgiving. The note in the box said that nothing was wrong... but now it was fixed. No issues since, and it has been a whole new camera. Obviously something was wrong, but they would not admit what it was. I dont know if it was the third time was the charm or if they decided that I was serious that it would be fixed or replaced. Either way it has been great since. I really do feel your pain, and hope that they get it fixed right away! good luck.
Sorry about all the trouble you have to go through. I hope they will fix the problem for good.Just an update.
My Z9 returned yesterday. A nice birthday present. Pulled the LCD away from the camera and it came on, but not if I then actually moved it much at all (e.g used it), and it then sometimes would on and back off when moving the screen; then a couple times not on at all when pulled from the camera (the original issue). Nikon asked me to send a video. Response was essentially yah that's the problem which prompted us to put a new LCD on the camera; we'll send a courier for the camera.... I WILL when in conversation be asking if the technician pulled the LCD away from the camera in any real way at all to test the solution.... I'm no engineer (at all) but I'd say either there's a general problem with a percentage of the LCD units themselves if I wound up with two of the faulty ones on my Z9, or it's a firmware/software digital thingy issue with the 'sensor' that supposed to triggers the LCD coming on when pulled from the camera....
Anyway, the camera is back in its box and the shipping box and will be making its way back to Nikon next week. Now excuse me I have to go hug my D6
I’m sure you’ll get there Steven, some years back I had to send back a lowly D5100 twice and on the second occasion they gave me a refurbished lower shutter count pristine copy for my troubles. Hope you get a similarly good outcome quickly. Though clearly they may struggle on the shutter count front!
I admire your patience and understanding. Clearly not at grumpy old man stage like me. My mother said I reached that stage when I was 14 years old 
. Now at 70 I think she may have been right. Having worked in the 80’s and early 90’s when customer service was considered important……enter accountants……it is now pretty much non-existent in Australia. As scarce as a Regent Honeyeater.
. Now at 70 I think she may have been right. Having worked in the 80’s and early 90’s when customer service was considered important……enter accountants……it is now pretty much non-existent in Australia. As scarce as a Regent Honeyeater.
I used to fly airplanes for a living, and there were tmes when the jet misbehaved in the air, we'd land and write up the problem, and the ground crews couldn't find any faults: a CND (Could Not Duplicate). We'd go fly the plane again, and start the process all over again. Often this went on for a while, repeating several times. At some point, a maintenance expert on the problem system would fly along with us, and the fault would present itself in the air; then it would get fixed or replaced and sent to the backshop or the next higher level maintenance facility.I've had nothing but great experience with Nikon Service, including in this situation. It's engineering. It does suck sure that the engineers have my camera to play with to figure out the problem, but as above at some point if the issue isn't identifiable readily then replace needs to sub in for fix
If the service facility doesn't take the time to really exercise the camera, which it definitely should, they might not really get the item fixed. I'm guessing that there is a lot of pressure on Nikon's service personnel to minimize the time a system stays in the service center, and to maximize the number of "service successes" that they have. I'm guessing that this is the case because I'm seeing "it" elsewhere. "It" being the numbers are more important than the method. Many of us are seeing the results of this throughout our daily lives.
You Australians are not alone with this issue. It's manifested itself quite widely here in the USA, as well.I admire your patience and understanding. Clearly not at grumpy old man stage like me. My mother said I reached that stage when I was 14 years old
O
Well-known member
From left field......in the spirit of helping..............If we get to the point the problem can't be remedied that would be the only option. I'll be talking to Nikon today and plan to ask outright if they know what the problem is; rather what they thought the problem was (given the solution chosen didn't work). My only real concern now is that they in fact do know what the problem is; the hunt for the issue just sounds like a whole lot of time to me, and to your point of a nature would indicate the best for the customer is to provide a new camera, leaving the old one for Nikon's engineers to play with to figure out the situation
To me there are mainly only two elements in most things, hardware and software.
Hardware usually either works or it doesn't and is easy to detect if there is an issue.
Software can be a real mess and create issues in many different ways with a real hit and miss, at times even despite diagnostic evaluation.
The screen (HARDWARE) has been replaced, the connections/earthing obviously redone, the cir cute strip/sensors/ tabs re done/reconnected.
OK so what now.
A question, has the camera been fully reformatted (SOFTWARE) to box stock standard ? to see if the the issue still persists.
Logically it has to be, A) hardware B) software, their is nothing else.
In the world we live in now, sadly, with so much being software run and controlled, most issues are caused and or are fixed in software.
Only an opinion
Yah, customer service excellence has turned out to be for the most part marketing hype, just about everywhereI admire your patience and understanding. Clearly not at grumpy old man stage like me. My mother said I reached that stage when I was 14 years old
Just curious if you could share with us the video you sent Nikon. The monitor is activated and deactivated by sensing a magnetic field and I suspect that very minor or slow changes in the distance between the magnetic "switch" are to a degree ignored by the camera. There is no hard switch point due to the fact that it relies on a magnetic field. Its possible that the magnet (which is NOT in the screen) for some reason is too weak. Its also possible that your opening and closing just needs to be a bit more exaggerated. At work I bet I open and close the rear LCD a couple dozen times a day and for the most part its been fine. The only time Ive noticed any issue is when I just barely pop the screen out to turn it on without really opening it up very far.
Woody Meristem
Well-known member
Yah, customer service excellence has turned out to be for the most part marketing hype, just about everywhere
Everybody pays lip-service to good customer service, but all too often it's only lip-service that you get.
Easy answer, first the monitor did not come on at all when pulled from the camera (after having done so for the first 11 months of operation); After the first 'fix' the monitor came on when pulled from the camera a short distance then would go off if any real use of the monitor (as in say actually shooting in the field), THEN after some 'testing' with that the auto on became spotty at best then by the time it was back in Nikon's hands wasn't coming on at all, again (and this a new LCD from the first time). If it's magnet strength then the first time round the magnet lost its force and in the second didn't have adequate force from the get go.
Yah, the "customer service" has been great with Nikon Canada. We're now in the process of the engineers figuring out what it is needs fixed so they can fix it; with a bit of misunderstanding (or jumping to conclusions without listening) of what my complaint was. Been a week now without any word so I'm guessing (didn't get a moment to check in with them today) the source of the problem remains a mystery.
Yup. Figure that's where we're at with my Z9 at the moment -- engineers are trying to figure out just what the problem is; certainly figuring out what the source of the problem is!