I received this email today from Cotton Carrier stating there's an issue with certain plates and mine fall within the range. I bought directly from them so they had my email. Hopefully if you have one of these you can reach out to them.
Dear Valued Customer,
We hope this message finds you well. We're reaching out regarding a potential manufacturing issue identified in our "Gimbal Style Tripod Plate" models purchased between September 22, 2023, and July 31, 2024.
To ensure you continue to have the best experience with our products, we are offering a free replacement for your current Tripod Plate. To receive your replacement, simply reply to this email with your current shipping address and preferred contact information. There is no need to return your original product.
We apologize for any inconvenience this may cause and appreciate your understanding. Your satisfaction and trust mean the world to us, and we are committed to ensuring you have a reliable, top-quality product in hand.
Thank you for being a valued member of the Cotton Carrier community.
Warm regards,
Dear Valued Customer,
We hope this message finds you well. We're reaching out regarding a potential manufacturing issue identified in our "Gimbal Style Tripod Plate" models purchased between September 22, 2023, and July 31, 2024.
To ensure you continue to have the best experience with our products, we are offering a free replacement for your current Tripod Plate. To receive your replacement, simply reply to this email with your current shipping address and preferred contact information. There is no need to return your original product.
We apologize for any inconvenience this may cause and appreciate your understanding. Your satisfaction and trust mean the world to us, and we are committed to ensuring you have a reliable, top-quality product in hand.
Thank you for being a valued member of the Cotton Carrier community.
Warm regards,
