Pictorem experiences

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I've just had two photos printed off on canvas and mounted (wood frame) by these guys: Its the first time I've ever had any photos printed, and I thought I'd give these guys a shot. I don't think I'll be using them again: One of the prints came heavily scratched (the packaging was unharmed, so it must have happened prior), and the mounting seems pretty low quality.

I've contacted them in the hope they'll do a reprint, but haven't heard back, yet.

Isolated incident or typical?
 
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