Doomrider74
Well-known member
A month or so ago I slipped on some rocks and bashed my Nikon 200-500 lens on the rocky ground (whilst attached to my D500), resulting in the lens not being able to focus properly. I tested another lens on my D500 and it worked OK, so I was convinced it was the lens.
Fast forward and I get my lens back from Nikon after being charged $700 CAD for the repairs: However, the lens was doing the same thing. I called Nikon and they asked me to send back the lens, together with the camera, for which they paid the postage.
Yesterday, they call me to say there is nothing wrong with the lens, and there never was: they accidentally charged me the $700 without doing any repairs. It turns out the issue is with the lens mount on the camera, which just happens to cost exactly the same amount to repair. They're going to refund me the cost of the lens repair and charge me for repairing the camera, instead.
This is not a criticism of Nikon, I just thought I'd share the experience in case others have similar issues.
Fast forward and I get my lens back from Nikon after being charged $700 CAD for the repairs: However, the lens was doing the same thing. I called Nikon and they asked me to send back the lens, together with the camera, for which they paid the postage.
Yesterday, they call me to say there is nothing wrong with the lens, and there never was: they accidentally charged me the $700 without doing any repairs. It turns out the issue is with the lens mount on the camera, which just happens to cost exactly the same amount to repair. They're going to refund me the cost of the lens repair and charge me for repairing the camera, instead.
This is not a criticism of Nikon, I just thought I'd share the experience in case others have similar issues.