My take on NPS is something that had good intentions to cater to the working pros has, in reality, turned into a PR nightmare for Nikon. I doubt if many people have a big problem with priority treatment for repairs, loaners while the camera or lens is in the shop, invitations to industry events, etc. However, in these days of supply chain constraints and a year or two to get a product that has been ordered, moving NPS members to the front of the line at the expense of other consumers is creating PR problems for Nikon and I do wonder if the PR problems exceed whatever benefit the Company may get from the NPS memberships. Probably time to rethink the model and the benefits offered to members.
Jeff