I was carrying my relatively new, five months, Nikon Z9 with a Nikor 100-400/4.5-5.6 S lens attached into the Cleveland Zoo for a days shooting using a shoulder strap. The camera/lens is connected via a QD socket on the tripod lens plate attached to the lens foot. The lens plate was purchased from Kirk Enterprises. As I was walking in, the lens foot slipped off the lens mount and the Z9 dropped to the concrete damaging the frame at the view finder. As the Z9 is a heavy camera it hit the concrete hard, and I’m worried that there might be internal damage.
My initial email to Nikon requested a new camera to replace the damaged one due to their neglect. Their neglect being their inability to design a lens foot. I also own a Nikon 500mm PF and that lens foot has the same issue. Companies like Kirk are in business designing replacement Nikon lens feet. Nikon response was that impact damage is not covered under warranty. They want me to mail them the camera and that I could expect to pay approximately $500.00 for inspection and repairs. I refused.
During subsequent conversations I’ve told them that this is not a warranty issue that it’s a neglect issue and they need to repair the camera at their cost. They still want me to mail in the camera which means I won’t have a camera for however long this takes and it’s not clear how much they would charge. They tell me they can’t give me a loaner. But of course they can they’re Nikon they can do what they want.
What do you say?