Should Nikon repair my damaged Z9 at their cost and supply a loaner?

If you would like to post, you'll need to register. Note that if you have a BCG store account, you'll need a new, separate account here (we keep the two sites separate for security purposes).

Status
Not open for further replies.
To the Defendant:

Used tripod foot for a purpose for which it was not designed.

Further, by testimony quoted above, did so knowing many others experienced failure when using the foot to carry the gear.

Damage compensation denied.

Case closed
.
Actually, he would be the plaintiff, but your point is on target.
 
It's more like making sure you don't have a flat tire before driving.
Anyway good to know that some nikon mounts can flat ! Now I will put locktite, patch and screwdrivers in my check list for shooting !!!
The mount is what supports all the gear !
And it should be normal that it can break like this on high quality gear ?
No, sorry, there's no excuse for this on this kind of gear.
 
Anyway good to know that some nikon mounts can flat ! Now I will put locktite, patch and screwdrivers in my check list for shooting !!!
The mount is what supports all the gear !
And it should be normal that it can break like this on high quality gear ?
No, sorry, there's no excuse for this on this kind of gear.
It didn't break. I'd even argue it all functioned as intended, to the detriment of the op.
 
I was carrying my relatively new, five months, Nikon Z9 with a Nikor 100-400/4.5-5.6 S lens attached into the Cleveland Zoo for a days shooting using a shoulder strap. The camera/lens is connected via a QD socket on the tripod lens plate attached to the lens foot. The lens plate was purchased from Kirk Enterprises. As I was walking in, the lens foot slipped off the lens mount and the Z9 dropped to the concrete damaging the frame at the view finder. As the Z9 is a heavy camera it hit the concrete hard, and I’m worried that there might be internal damage.

My initial email to Nikon requested a new camera to replace the damaged one due to their neglect. Their neglect being their inability to design a lens foot. I also own a Nikon 500mm PF and that lens foot has the same issue. Companies like Kirk are in business designing replacement Nikon lens feet. Nikon response was that impact damage is not covered under warranty. They want me to mail them the camera and that I could expect to pay approximately $500.00 for inspection and repairs. I refused.

During subsequent conversations I’ve told them that this is not a warranty issue that it’s a neglect issue and they need to repair the camera at their cost. They still want me to mail in the camera which means I won’t have a camera for however long this takes and it’s not clear how much they would charge. They tell me they can’t give me a loaner. But of course they can they’re Nikon they can do what they want.

What do you say?
While you are right about the collar/foot issue, as most of us know, it is the owner's responsibility to ensure that things are set up in a safe manner. I don't think Nikon is responsible in this case.
 
Anyway good to know that some nikon mounts can flat ! Now I will put locktite, patch and screwdrivers in my check list for shooting !!!
The mount is what supports all the gear !
And it should be normal that it can break like this on high quality gear ?
No, sorry, there's no excuse for this on this kind of gear.
Calm down, a thumbscrew designed to be tightened and loosened by the user came loose and the OP dropped his camera.
 
If you don't tighten the screw, and then you hit the button release, the foot comes off. Obviously both of those things happened.

Forget the OP, design flaw? Do people like the Nikon feet? Why do people keep replacing these feet besides the Arca issue? So regardless of the feelings about responsibility of the OP, it's situations like this that might start to cause change IF people speak up.
 
First, I'd like to thank everyone and the OP for posting this. It has made me aware of an issue I'll need to watch for. I have a 500mm pf with a Hejnar foot but the collar is Nikons. Very helpful. I also have a tamron 150-600 g2 and carry it with my peak design slide strap connected to one lug on my d500 and one to the lens foot.

I'm thinking of putting a peak design capture clip on my belt and clipping the camera to it, either from the lens foot or the 1/4"-20 tripod nut on the bottom of my camera. Strap would not carry the weight. It requires unclipping the camera to use, but maybe that's OK.

I'd love to see a separate thread discussing issues with insecure tripod feet and collars and photos of people's solutions. I appreciate all the experience I'm learning from here.
Alan
 
This thread goes on and on. The lens’s reference guide talks of tripod mount and never mentions using the tripod foot as a carry handle.

The fact if the matter is that we probably all use the tripod foot as a carry handle. I do for sure.
But it’s equally clear that is not the foot’s primary role, and would be impossible to argue otherwise.

it also seems there where the lens is large and/or heavy enough, as somebody mentioned earlier in this thread, that the lens will have strap loops.

One would argue then that using the tripod foot to carry the camera & lens is not using the foot as designed, and therefore any damage would be through misuse and not Nikon‘s responsibility but that of the user.

IMG_1799.png


IMG_1800.png
 
I was carrying my relatively new, five months, Nikon Z9 with a Nikor 100-400/4.5-5.6 S lens attached into the Cleveland Zoo for a days shooting using a shoulder strap. The camera/lens is connected via a QD socket on the tripod lens plate attached to the lens foot. The lens plate was purchased from Kirk Enterprises. As I was walking in, the lens foot slipped off the lens mount and the Z9 dropped to the concrete damaging the frame at the view finder. As the Z9 is a heavy camera it hit the concrete hard, and I’m worried that there might be internal damage.

My initial email to Nikon requested a new camera to replace the damaged one due to their neglect. Their neglect being their inability to design a lens foot. I also own a Nikon 500mm PF and that lens foot has the same issue. Companies like Kirk are in business designing replacement Nikon lens feet. Nikon response was that impact damage is not covered under warranty. They want me to mail them the camera and that I could expect to pay approximately $500.00 for inspection and repairs. I refused.

During subsequent conversations I’ve told them that this is not a warranty issue that it’s a neglect issue and they need to repair the camera at their cost. They still want me to mail in the camera which means I won’t have a camera for however long this takes and it’s not clear how much they would charge. They tell me they can’t give me a loaner. But of course they can they’re Nikon they can do what they want.

What do you say?
I’m truly sorry for your misfortune but, in my opinion, your chances of having Nikon replace your camera are somewhere between zero and in your dreams. There’s plenty of less-than-optimal design out there in all kinds of things, but as the saying goes “caveat emptor”. Typically no warranty is expressed or implied on design, and only defects in workmanship are covered under Nikon’s warranty. In my mind, your expectations are analogous to a driver’s hope that a manufacturer replace his car when he gets into an accident.
 
I was carrying my relatively new, five months, Nikon Z9 with a Nikor 100-400/4.5-5.6 S lens attached into the Cleveland Zoo for a days shooting using a shoulder strap. The camera/lens is connected via a QD socket on the tripod lens plate attached to the lens foot. The lens plate was purchased from Kirk Enterprises. As I was walking in, the lens foot slipped off the lens mount and the Z9 dropped to the concrete damaging the frame at the view finder. As the Z9 is a heavy camera it hit the concrete hard, and I’m worried that there might be internal damage.

My initial email to Nikon requested a new camera to replace the damaged one due to their neglect. Their neglect being their inability to design a lens foot. I also own a Nikon 500mm PF and that lens foot has the same issue. Companies like Kirk are in business designing replacement Nikon lens feet. Nikon response was that impact damage is not covered under warranty. They want me to mail them the camera and that I could expect to pay approximately $500.00 for inspection and repairs. I refused.

During subsequent conversations I’ve told them that this is not a warranty issue that it’s a neglect issue and they need to repair the camera at their cost. They still want me to mail in the camera which means I won’t have a camera for however long this takes and it’s not clear how much they would charge. They tell me they can’t give me a loaner. But of course they can they’re Nikon they can do what they want.

What do you say?
Sorry to hear this...been there...done that. I had a similar disaster - it happened with the Z-9 and 500pf with a Three Legged Thing Arca plate on my Black Rapid strap with a Neewer Arca clamp locked on the foot, only, the fall was on grass and nothing broke- whew. I thought I must not have tightened the foot, but it was lock tight. I have no idea how it happened. That's when I replaced the foot with a Wimberley foot. It screws into the lens and no chance of loosing your lens or camera to accidental falls. I have since purchased the 800pf 6.3 and purchased the Kirk Arca foot for the same reason. I have a Z100-400 and my old faithful 70-200VR that still have the button feet. I haven't touched my 70-200 since I purchased my 500pf so I won't even consider- but I can't find one for my Z100-400- so if anyone has a suggestion- I'd love to know.
I highly recommend purchasing which ever foot you prefer- I can only say that the Wimberly seems a little narrower for my fat fingers. and I love the Neewer clamp as opposed to the QD clip- I trust a locked tight clamp over QD pins. Just my opinion.
As for Nikon assuming liability - I believe the point made about it's a tripod foot is not in your/my favor. Do yourself a favor- protect your investment with aftermarket feet that screw into the lens.
 
This thread goes on and on. The lens’s reference guide talks of tripod mount and never mentions using the tripod foot as a carry handle.

The fact if the matter is that we probably all use the tripod foot as a carry handle. I do for sure.
But it’s equally clear that is not the foot’s primary role, and would be impossible to argue otherwise.
My Nikon 600 f4 came with grippy rubber on top of the stock lens foot for carrying.
 
One would argue then that using the tripod foot to carry the camera & lens is not using the foot as designed, and therefore any damage would be through misuse and not Nikon‘s responsibility but that of the user.
You cant carry it by the camera. Too heavy for mount.
You can't carry it by the foot. It can unscrew itself.
So you can't carry it with the tripod on the shoulder since the foot is attached to it and so can unscrew.

How can you carry it easily when tracking subjects ? Isn't it a wildlife lens ? Only a workshop lens ? what is it designed for ?
 
Last edited:
You bought a replacement foot for a 70-200mm lens mine is a 100-400mm. Maybe it would fit mine and maybe it wouldn't. I thought as these were new S glass they wouldn't have the same design flaws. I have a replacement foot for my 500mmPF. My second point is that I was told not to carry a camera with a long lens attached by the camera mounts and to use the lens mount. That this is because the weight of long lens puts stress on the lens attachment point on the camera.
The 70-200 and 100-400 feet are exactly the same size. The Kirk foot (and others) fits both lenses.

 
Last edited:
I realize this won’t help your past situation but this setup is a fail safe for instances like this. I carry my cameras with large lenses attached for miles a lots of times over my shoulder on a monopod. I use the cotton carrier vest with safety lanyards attached to the body or lens. Even if the camera is on a tripod I still have the lanyard attached. The vest is also nice for hiking and will easily transport a 600f4 with body attached. I use peak design connectors on my lenses and bodies with the peak design adapter attached to the vest lanyard.
IMG_9835.jpeg
You can only see EXIF info for this image if you are logged in.
IMG_9836.jpeg
You can only see EXIF info for this image if you are logged in.
 
I realize this won’t help your past situation but this setup is a fail safe for instances like this. I carry my cameras with large lenses attached for miles a lots of times over my shoulder on a monopod. I use the cotton carrier vest with safety lanyards attached to the body or lens. Even if the camera is on a tripod I still have the lanyard attached. The vest is also nice for hiking and will easily transport a 600f4 with body attached. I use peak design connectors on my lenses and bodies with the peak design adapter attached to the vest lanyard.
View attachment 68575View attachment 68576

Can this help releive the lens foot ?
 
Can this help releive the lens foot ?
The mounting lug for the vest bolts to the bottom of the lens foot and I have carried them this way for years with no problems. If it’s a smaller lens the lug is mounted to the 1/4” hole in the bottom of the camera body.
 
looking at my 400 4.5, it appears that THREE things have to go wrong. the foot also only comes off one way, so if you were carrying it by the handle you could have it totally released and it wouldn't drop

1) screw not engaged
2) button pushed
3) held upside down

that said, i agree i'm not super fond of this design.

i'll note that Kirk uses basically the same approach.

i think the basically if you're going to use the foot for carry of any sort, the Hejnar is the winner since you screw through to the lens instead of using a little latch thingy
 
Last edited:
The mounting lug for the vest bolts to the bottom of the lens foot and I have carried them this way for years with no problems. If it’s a smaller lens the lug is mounted to the 1/4” hole in the bottom of the camera body.
This was discussed above. The lens he had doesn't have the strap connectors like you showed. Must be under the weight limit Nikon must have. But of course this is part of the issue even with printed instructions for the lens. Too much confusion other that your point which is SOME safety tether makes sense.
 
The offending mount (this is how i carry mine, fwiw). There seems to be a couple of features of the mount itself. 1) bevel dovetail, 2) dovetail is one way, 3) a recess for the foot to lock into, 4) machined screw hole

IMG_1423.jpeg
You can only see EXIF info for this image if you are logged in.


Both the Nikon and Kirk foots seem to work the same way. a little latch that fits into the hole to keep it from sliding out. Both use the one way feature. Basically, the Kirk is beefier, but has the same "flaw"* in that if the screw is loose you can push the button. * although that's actually also the feature

IMG_1424.jpeg
You can only see EXIF info for this image if you are logged in.


The Hejnar foot allows you to screw that puppy directly into the mount. Yah, the screw could still come loose, but if you want to CARRY it by the foot, this is probably the way to go. This would be even better if there was a hole drilled in the foot so you could put a pin through the foot, not allowing the screw to back out.

IMG_1425.jpeg
You can only see EXIF info for this image if you are logged in.
 
Last edited:
Anyway good to know that some nikon mounts can flat ! Now I will put locktite, patch and screwdrivers in my check list for shooting !!!
The mount is what supports all the gear !
And it should be normal that it can break like this on high quality gear ?
No, sorry, there's no excuse for this on this kind of gear.
I believe that the lens mount is considered a replaceable part and has been designed to absorb the brunt of any impact to that part of the body. It is not an expensive replacement, especially when compared to other body components that could have been impacted if the mount was further reinforced and strengthened. There may have been a thread about this a few months ago, but I cannot recall if it was in this forum or at another where I post. Nikon often checks the mount when servicing cameras and recommends replacing them if they are out of spec. Not sure what it would take or cost to design a mount that was not considered expendable and did not transmit damage to body parts around it, but Nikon seems to think it is the appropriate solution.

--Ken
 
Status
Not open for further replies.
Back
Top