I stated earlier I have had a few problems with UPS and never with FedEx. It just happened again. I bought a refurbished lens from Nikon USA on their ten percent refurbished sale. It said free two day shipping (but did not specify carrier) so I did what I normally do with B&H and had it shipped to a local FedEx Office store, since I wouldn't be home to sign for it. Nikon shipped it UPS and they will not deliver to anyplace other than the recipient's home or office so they are sending it back. The morning after it was supposed to be delivered I went straight to the main UPS hub in Tucson and the woman (who took a while to even show up at the customer desk) confirmed it was being sent back. I called Nikon for redilevery and they said they cannot schedule redilvery but will cancel and refund the order as soon as they get it back. UPS also told me I could NOT have it shipped to a UPS store. Why not? FedEx will deliver to any FedEx Office store or any Walgreens. Since Nikon only uses UPS and I work full time and cannot be home to sign for deliveries, I will never be able to order directly from Nikon again.