This is to pass information along to Topaz users who own the Z8 and use Topaz DeNoise AI software, either version.
I use Topaz DeNoise often, both versions, opening it from LrC. At some point I realized I could have the original RAW file processed instead of creating a tiff, which is probably the most common method. To process the RAW file I'd access Topaz from a different menu item and it used Topaz Photo AI. When I got the Z8 I found that I could no longer use that second method to process the RAW Z8 file (just found out today I did not go “far enough” into the RAW setting to reconfigure it), and so the problem was user error (imagine that!). I did read somewhere that HE RAW was not yet supported and that was my problem.
This morning I finally sent an email and they responded, and we email-chatted. I was told that Topaz is releasing an update tomorrow, July 6, to fix the issue of not being able to use the second RAW way of using Topaz DeNoise and HE RAW files, although I don't normally use that type of file compression.
1. The first way, that will work with the Z8, is the Photo>Edit In>Topaz DeNoise AI. (the individual software program)
2. The second way, to work directly on a RAW file, is File>Plug-In Extras>Process with Topaz Photo AI.(the all-in-one version software program)
See their messages to me below:
1.
"I can help with this. From what you are sending in the screenshots yes it looks like you were shooting with HE* compression on the Z8.
That will be supported in the Topaz Photo AI update tomorrow.”
They also did say there would be no future upgrades for the single software applications, at least that is what I got from this email:
2.
"Thanks for reaching out. We haven't yet added Z8 support to DeNoise AI, Sharpen AI, or Gigapixel AI.
We don't have any planned updates for these apps so it is unlikely that they will get Z8 support.
Topaz Photo AI supports Z8 standard compression files.
For the other applications, we recommend converting the RAW file into a TIFF before using them."
That's all I know...
I use Topaz DeNoise often, both versions, opening it from LrC. At some point I realized I could have the original RAW file processed instead of creating a tiff, which is probably the most common method. To process the RAW file I'd access Topaz from a different menu item and it used Topaz Photo AI. When I got the Z8 I found that I could no longer use that second method to process the RAW Z8 file (just found out today I did not go “far enough” into the RAW setting to reconfigure it), and so the problem was user error (imagine that!). I did read somewhere that HE RAW was not yet supported and that was my problem.
This morning I finally sent an email and they responded, and we email-chatted. I was told that Topaz is releasing an update tomorrow, July 6, to fix the issue of not being able to use the second RAW way of using Topaz DeNoise and HE RAW files, although I don't normally use that type of file compression.
1. The first way, that will work with the Z8, is the Photo>Edit In>Topaz DeNoise AI. (the individual software program)
2. The second way, to work directly on a RAW file, is File>Plug-In Extras>Process with Topaz Photo AI.(the all-in-one version software program)
See their messages to me below:
1.
"I can help with this. From what you are sending in the screenshots yes it looks like you were shooting with HE* compression on the Z8.
That will be supported in the Topaz Photo AI update tomorrow.”
They also did say there would be no future upgrades for the single software applications, at least that is what I got from this email:
2.
"Thanks for reaching out. We haven't yet added Z8 support to DeNoise AI, Sharpen AI, or Gigapixel AI.
We don't have any planned updates for these apps so it is unlikely that they will get Z8 support.
Topaz Photo AI supports Z8 standard compression files.
For the other applications, we recommend converting the RAW file into a TIFF before using them."
That's all I know...