ajrmd
Well-known member
The shipper paid for 2 day am delivery and it's an added fee. It's 4:16pm, I've sat around all day, and it's still no show. In my experience, if they don't come by 5pm they don't come at all. $@*# FedEx.
Fedex | B&H
- Thread starter Juliette
- Start date
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Gotcha. Was just curious about the 10:00 commit. 2 day AM I believe is 10:30 Business, or 12:00 PM Resi. I hope you get your shipment safely and without too much delay.
Oldnintheway
Well-known member
They often come late here, 8-9pm. I was surprised when he showed up this morning.
ajrmd
Well-known member
Must differ per locality. I have a long driveway and FedEx (whoever the person is, changes every delivery) make the walk and ensures it's on my doorstep. Local policy/training I guess. But I still have the issue of no signatures, even when the value of the package is high. My 600pf was the first time I ever had to sign and I was caught by surprise
Kinda like my credit card with "ASK FOR ID" written on the back...it rarely happens so I'm caught off guard when someone actually asks me for my ID.
This is as it should be.
Great customer service is priceless!
When I order from B&H I have it delivered to a FedEx Office store to pick up at my convenience. I have never had an issue (nor have I ever had an issue with ANY FedEx Delivery). On the other hand, I have had several issues with UPS, including an undeliverable lens last week. UPS issues discussed here: https://bcgforums.com/threads/ups-strikes-again.26104/
When a signature is required and FedEx is the shipper, I have them drop it at the local Dollar General store that is 4 minutes away. I live in the country with our house 80 yards from the front gate. Getting the signature at home is nearly impossible. They give you 5 days to pick up your package.
Ordered Z8 from B&H yesterday and had shipment redirected to local FedEx store. Worked like a charm and am charging the battery now. Also ordered (economy) CFexpress B but did not redirect shipment. It came right away but was stuffed in the mailbox on the street instead of being delivered to the front door as instructed. Thanks to all for all of the tips.
I always have issues with FeEx, and consider myself lucky if they deliver within 1/2 mile of my house. My neighbors and I routinely get each other's packages. That is if FedEx even attempts delivery. Often they claim address does not exist and make no attempt.
I have no issues with UPS and USPS. They find my house every time. FedEx is so bad that I rarely do business with B&H any more, since they charge you to use a different carrier.
I have no issues with UPS and USPS. They find my house every time. FedEx is so bad that I rarely do business with B&H any more, since they charge you to use a different carrier.
Well, you're making me nervous now. I currently have a $2,700 pkg enroute to MPB by FedEx ground. I noticed on the MPB FAQ that once it's boxed by me and sent with their pre-paid label that MPB guarantees the contents. That gave me some confidence but Libra-me can think of a number of potential gray areas that could arise anyway. I'll be tracking hourly, I guess. Thank you, Juliette, for your posting.
One thing I do regularly now with a delivery from B&H (for FedEx deliveries) is have them delivered to a Walgreen's (I have a store just 5 minutes or so away). You don't have to be home and don't have to worry about someone snatching it off your porch, so that eliminates those issues. If someone has stolen it before it gets to you (or Walgreen's) all you can do is notify FedEx and B&H.
apakett
Member
As a workaround for this issue you can have the package held at your local Fedex office.
In the course of the last year I have been reading of more and more instances like yours and in the vast majority of the reports the carrier is FedEx. I plan to avoid them if I am ever given the choice.
PilotJimL
New member
FedEx has been poor at times. They never bother with a signature, even from B&H. I had pre-ordered the Z 180-600 from B&H in mid July and hoping to have it for a week in SC birding. A couple of weeks prior, I went to the Nikon website and pre-ordered one. I was out-of-town when FedEx tried to deliver twice on a Saturday, but kept it. On Monday night, before leaving for SC, they showed up, needing a signature. Nikon may be more demanding of a signature. Love the lens and the price.
Owney
Active member
It’s easy to have your package redirected to a FedEx location like Walgreens or who ever they use in your area. Then you go there, show your ID, and get your package. Eliminates the stress of waiting at home watching for the FedEx to make sure you actually receive your package.
I can also say that I have only good experience with FEDEX in the past five years or so. This is included numerous packages that required signature for both the Nikon Z9, as well as several expensive lenses, iPhones and cases of wine. I received text messages consistently from FEDEX prior to delivery and, when I have been unable to be present, they will make up to three attempts on subsequent days to deliver. My home in Wisconsin during the summer is in a rural area. My home the rest of the year is in a gated community in Lauderdale by the Sea. My experience with FedEx has always been positive.
You are correct in that it is easy to have your deliveries redirected to another commercial location and pick it up there. However, FedEx is being paid to deliver the packages to our homes. Not some store down the road or in the next small town over. Doing so excuses the horrible customer service by FedEx and does not hold their drivers accountable for providing the service paid for.
So I had ordered a non-photography item from a company in the UK. It was being delivered by TNT Express which has been bought out by FedEx. Once the package hits the states FedEx takes it over. It was held up for 3 1/2 days in customs just due to the amount of packages. It was delivered today by FedEx. The item was supposed to require a signature for receipt. So to my surprise I found the package on my front porch. No doorbell, no signature. I looked at the tracking and there was a note that said it was delivered per my instructions. That is a flat out lie. I have notified the company that I bought the item from as well as FedEx. I will be shocked if I get a FedEx response.
I actually had a package with a camera I sold shipped via FedEx and dropped at a Dollar General. The item disappeared from the Dollar General - and no signature was obtained (although signature was required). I made a claim to FedEx with good supporting documents and was quickly reimbursed. Normally I'm sure the process works fine - but nothing protects from a thief in the wrong place.
On the other extreme, earlier this week I was notified by FedEx of a pending delivery with a four hour window. I waited more than two hours after the window and then had to leave on a trip. Sure enough, the package was delivered an hour later. What's worse is it was dropped in the lobby even though the instructions state delivery to the second floor. Since it's a 65 pound package, I can't easily get someone to hold it for me.
FedEx ground is terrible in this neck of the woods. Their drivers are contract labor and they go home after 8 hours even if they are not done with deliveries. I've had this happen twice where the driver just went home. On truck for delivery means nothing.
And then last year I sent a Blue Ray player to CA for service. It sat in the Bufflao distribution center for 3 days before it got on a truck. And then it took 11 more days to get to the SF Bay area. The return trip home also had incredibly stupid routing and took 10 days. (from SF to the gulf coast and then back north again only to travel South again after that...??? (it was like they just put it on a truck to anywhere and no place in particular).
And then last year I sent a Blue Ray player to CA for service. It sat in the Bufflao distribution center for 3 days before it got on a truck. And then it took 11 more days to get to the SF Bay area. The return trip home also had incredibly stupid routing and took 10 days. (from SF to the gulf coast and then back north again only to travel South again after that...??? (it was like they just put it on a truck to anywhere and no place in particular).
Palouse
Well-known member
Two days ago FedEx delivered an overnight delivery package of perishables. No signature required, but the delivery guy rang the doorbell and said since it was perishable he just wanted to make sure it "got in to good hands ASAP". Our local guys are great! The delivery window was 10:30 —12:30; he came at 11:05.
Lucky guy. My delivery window is always the same - 10:40 to 2:40 but he never gets here before 5...if he stops.
OTOH, The UPS guy just did something similar to ensure i was aware of the delivery...