Juliette
Active member
Hi, thanks but i posted this a year ago so it got resolved nicely through B&H!
Fedex | B&H
- Thread starter Juliette
- Start date
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Helpful thread. In the past year, I've gotten into the habit of using a UPS mailbox for my lens/gear deliveries, and when buying from KEH, having them send it for customer pickup to the local Fedex Office. Never had an issue, and it totally solves for porch pirates, lack of signature, missed deliveries, etc. The UPS mailbox costs extra, but KEH delivery to a Fedex Office is a free option. Something to consider.
I purchased a non-photo item a year ago that was "lost" at a local Fedex distribution center (the last stop before delivery). The vendor sent another, and instead of investigating, said they would add it to an ongoing 'tab' with Fedex for credit to their corporate account. I was shocked that they would just regard this as a cost of doing business, vs a violation that should be investigated. Losses due to Fedex theft seem to be regarded in a similar way to retail "shrink" (i.e., shoplifting) - a cost of doing business in today's world.
Reliable, theft-free delivery to our homes may not be a realistic paradigm in our world going forward.
I purchased a non-photo item a year ago that was "lost" at a local Fedex distribution center (the last stop before delivery). The vendor sent another, and instead of investigating, said they would add it to an ongoing 'tab' with Fedex for credit to their corporate account. I was shocked that they would just regard this as a cost of doing business, vs a violation that should be investigated. Losses due to Fedex theft seem to be regarded in a similar way to retail "shrink" (i.e., shoplifting) - a cost of doing business in today's world.
Reliable, theft-free delivery to our homes may not be a realistic paradigm in our world going forward.
It happens often and not necessarily theft but it can take months to resolve with the shipper. They handled it properly to provide you their customer with the best experience. Your post would be very different if they made you wait the months it takes for a shipper to resolve while you waited out of money and no product.