Awesome, I'll sign up for an account shortly. Thanks, Ken!
If you would like to post, you'll need to register. Note that if you have a BCG store account, you'll need a new, separate account here (we keep the two sites separate for security purposes).
Hard to know without watching what is happening from the start but it looks like you had not entered any tracking numbers into tracking ID since you set up the account. You can do that from the spy glass at this point or back at the first stage where in the tracking ID box. I hope that tomorrow it will be a moot point and MPB can track it down.Thanks for your help, Ken, but maybe I'm doing something wrong? I followed your instructions and I get this:
View attachment 104532
Good news ... they or Fed Ex found it I would bet it was a delivery boo boo by FedEx.Well this is hopefully promising, just got an email from MPB that my gear has arrived. Thanks everyone for coming along for the ride!
Why I track all shipments from or to me from fedex or ups and request updates from them. One big hiccup for me years ago related to a lens rentals shipment that took weeks to resolve and lens rentals was good at canceling the order and refunding my payment so I could buy the lens elsewhere in time for a trip I was going to take. It turned out that UPS had the correct address but routed it wrong. What should have taken 4 days was a 5 week journey. About 2 weeks after Lens Rentals had refunded my payment lens rentals said that their tracking said it was out for delivery and it showed up here and they e mailde me a pre paid shipping label to send it back to them. Annoying for me and costly for lens rentrals.Most likely. I'm just glad it was located, kind of a lot of money in that shipment!
We genuinely apologize for the delay and understand how frustrating it can be. Our team is experiencing delays due to a high volume of equipment to check. Our Product Specialist Team checks gear in the order in which it's received by MPB and they will be working extended hours to get through the high volume of equipment as quickly as possible.