Selling/trading to MPB - turnaround time?

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I have never called them. If I had a question about a specific transaction I just used the e mail listed in the e mail from them when I set things up to ship to them for the final quote. The last time I had a number of major items I was getting a quote for I did get an e mail from a customer assistance person that offered to call me to for a consultation. I also got a seperate e mail address: [email protected] I have also usually gotten fast responses from e mail to [email protected]
You can also use the chat option available when logged into your mpb account.
 
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Reiterating on what Ken said above, when I had questions I too either 1.) replied to email or quicker yet, 2.) begin a chat session with them.

You must be logged in to your MPB account and start off with a chat bot but after you enter your email just ask for the "team" in the text/question/chat field. The system will then connect with a real person. I agree it is very frustrating to not provide a direct phone number to customer service but honestly, I've had good results chatting.

Good luck.
 
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MikeJ said:
Does anyone have an actual phone number for MPB? I can't find one on their website, and the only number I can find when I Giggled them is from complaintsboard.com, listed as (646) 513-4309. And when I tried calling that I got a recording, "Sorry that phone number was not found. Goodbye."
Click to expand...

Have you tried the chat function on the website? I've had pretty good results using that in the past.
 
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Yeah, I started a chat last night, but doesn't seem to have gotten me very far. Supposedly a ticket was created that was supposed to be emailed to me, but I haven't gotten that email. I suppose since I'm trying to chat after their chat hours, it's not helping. I'll have to try tomorrow during the day, maybe get an actual human. I also sent an email to their "Customer Experience Advisor" named Meimi (the only perceived human I've communicated with so far), they said they "contacted the team to obtain an update". That was around 11:30 this morning, haven't heard back.

I'm glad you all have had good experiences, for me I'm a little unimpressed with MPB.
 
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Getting less impressed as time goes on. Started a new chat, got a hooman named Malikka. Got this response:

"Unfortunately we haven't heard back from the warehouse yet so we're unable to provide an update at this time. But I do see that the team has been reaching out and trying to get this resolved. I reach out again to try and get this escalated and handled as soon as possible."

I'm not sure who they're reaching out to, but it's sure not me.
 
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Unfortunate to have a 1st time experience with them such as yours.

My 1st sale to MPB a couple months ago was smooth as glass. Sent box of gear via FedEx Fri AM, MPB notified me of receipt on Monday, then email Tues/Wed with inspection results and revised appraisal. After my confirmation the $$$ arrived in my account in another 2-3 days.
 
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