Nikon Z8 - Service Advisory

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Butlerkid said:
I just spoke with Kirk. They hope to contact each customer today to explain what they are doing to resolve the multiple order disaster. Please be patient..... They are doing the best they can.
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I'm at peace with my situation since I've a modified an old (real old) RRS plate that'll fit my Z8.
But I hope Kirk never tries this "orders open up at 9AM" approach again.
What a mess they have to sort thru....glad it's not me trying to straighten it out...
 
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Like SoCalRick mentioned, there's already a huge thread about this that contains all the information we know. Might be a good idea to merge this thread into that one...

Nikon says: "there's a potential problem with the mount that may prevent lenses from being locked into place, send in your camera and we'll repair if necessary"... seems pretty straight forward to a lay person like me, so how much more "up front" does Nikon need to be? Would it change anything if they provided more in-depth details? You'd still need to send in the camera to get checked, it'd still take the same amount of time to get back, nothing would change.
 
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Bayonet mount is what was repaired. Everything else was checked and/or cleaned.

nikon repair.jpg
You can only see EXIF info for this image if you are logged in.
 
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EricBowles said:
Mine was the same - except they also replaced a screw. Who knows what or why.

It included a 9 point checkup and cleaning of the mount, EVF, and sensor.

Settings were not changed - there was no reset.
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Mine also had a screw loose...err replaced. Maybe needed longer to accommodate shims...
No setting changes I can spot either....did yours come from NIKON/CAMTECH SVCS?
 
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My Z8 was returned today. I can’t say much positive about UPS’s handling of the package..it was thorough crumpled on one side / one corner…but I have to applaud Nikon’s interior packing; none of the heavy duty bubble wrap was puncture or damage and the camera appears to be working flawlessly. The two items noted were “RPR BAYONET MOUNT and RPR SCREW”, along with the moderate inspection and cleaning service. I did have to reload my settings and the diopter control had been rather radically changed…I had to adjust it quite a bit to get a focused image to LOOK in-focus in the EVF. Hopefully that wasn’t anything indicative of the handling from UPS.
 
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MLB01 said:
Z8 arrived today, no changes to settings and well packed. Arrived with Technicians Service QC Report and RPR Bayonet Mount Document.
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I am curious if the mount on my Z8 needed to be repaired???, the QC report does not list the mount as being repaired, eventhough the invoice includes Bayonet repair??
 
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MLB01 said:
I am curious if the mount on my Z8 needed to be repaired???, the QC report does not list the mount as being repaired, eventhough the invoice includes Bayonet repair??
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I got mine today. I received the exact same paper work which has the same checkmarks. Both pages identical.
I used it, seems super fine and ready to go. I suggest that they should extend the warranty by a month.
 
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Curious why some Z8’s are returned with having to reload settings and some that have no changes to their settings when returned. I’m in the camp of Camera returned without having to reload settings.
 
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Just looked up my Service status and was excited to see Nikon had updated it with Shipped. UPS tracking shows it should arrive on Friday. Nikon received on 07/03, then the holiday and then I received Service Order on Friday 07/07, they shipped on 07/11 so that means once they logged into their system only 2 business days to repair. I really could have used the Z8 last week for the Blue Angels as my Z6 really struggled (AF wise) but glad to finally get it back.
 
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Z 8 returned, total time 8 days. No reset so all custom settings intact. Every Z mount lens and FTZ adapter mounts fine, but that was the case before the recall. Best outcome in a bad situation but this improves my trust in Nikon, a little. Errors happen, and dealing with them transparently and with minimal inconvenience to the customer is better than most companies manage.
 
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My Z8 came back from Nikon today, I breathed a big sigh of relief when the big brown truck pulled up. For those interested in timeframe, my Z8 was delivered on 07/03 but wasn't given a Service Number by Nikon until 07/07 (there was a holiday in between). On Tuesday 07/11 Nikon Service site showed UPS Shipping/tracking and the Z8 arrived from NY to FL on 07/14. Glad this is done and behind me now.
 
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I was away and only learned about the recall last month when I was able to log in here.

The day before, I found my Z8 had separated from my 24-70 and was not easy to reattach. I blamed myself until I came here and discovered the recall.

It was easy to register for the recall, and I quickly received an acknowledgement from Nikon UK:

"your advisory request has been placed in a queue to ensure the remedial parts are available prior to the return of your product."

This was on 29 June.

Since then, nothing.

My initial respect for Nikon's response to the problem has turned into disappointment.
 
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FWIW - my Z8 came back today....Nikon received it July 11. Invoice says:

replaced screw
replaced bayonet mount

moderate inspection and cleaning

Detailed service sheet does indicate they checked focusing, exposure, etc.

It appears that my custom settings are still on the camera. BUT - I'm going to re-load my saved settings just to be sure! LOL!
 
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Butlerkid said:
FWIW - my Z8 came back today....Nikon received it July 11. Invoice says:

replaced screw
replaced bayonet mount

moderate inspection and cleaning


Doesn't sound like they checked focus, cleaned sensor, etc......I would have expected that as I am an NPS member.........
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I'm sure they did. Did you get 2 documents with the cam? IIRC the one wrapped with the cam (under the plastic bag) details the focus check, cleaning, etc.
 
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