Nikon Z8 - Service Advisory

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Geoff_G said:
My SN is under 2400 so if thats a contiguous block => 10297-2400 ~ 7900
But, since everyone in the first batch seems affected that implies there may be be more than 10,000 cams recalled. Hopefully there is a decent split between the two service centers.
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My number is above 7900 and is affected.
 
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Geoff_G said:
My SN is under 2400 so if thats a contiguous block => 10297-2400 ~ 7900
But, since everyone in the first batch seems affected that implies there may be be more than 10,000 cams recalled. Hopefully there is a decent split between the two service centers.
Click to expand...
On the Nikon USA link, 3010298 and above were listed as unaffected as of yesterday.
 
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My Z8 had no issues mounting any of my 14 Z lenses, 2 x TC's or 2x FTZ's, all mounted perfectly and locked into place perfectly. However, mine was on the list for recall and I was advised to bring it in anyway as they just need to make sure there would be no future issues.

So, I took mine in on Monday and received it back today. They were waiting on the parts and weren't able to start on it until this morning which only took a few hours to complete the "repair". Apparently, there is a very thin shim to be placed under the mount or a number of shims in various spots around the mount.

The Nikon technician was advised that Nikon had less than 10 issues of the mount worldwide but recalled those in the advertised serial number list just to make sure there are no other issues. I think all are supposed to get the shim treatment.

Camera working perfectly and all lenses mount perfectly as before.

Kudos Nikon for a quick and easy repair.
 
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Nikon got my camera early Tuesday morning (2 days ago), but I've yet to receive a confirmation email. Bet it's sitting in a pile of other Z8s waiting to be processed. Wonder how long this is going to take? I'm sort of in a blah time regarding birding, but I can feel the itch to get back outdoors returning, so come on, Nikon!
 
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MatthewK said:
Nikon got my camera early Tuesday morning (2 days ago), but I've yet to receive a confirmation email. Bet it's sitting in a pile of other Z8s waiting to be processed. Wonder how long this is going to take? I'm sort of in a blah time regarding birding, but I can feel the itch to get back outdoors returning, so come on, Nikon!
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Mine is in the same pile. No confirmation yet for a Tuesday morning delivery. And for what it's worth, mine has a big orange NPS Priority sticker.
 
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This might provide some insight into the expected repair process timeline. I did get my Z8 into the pipeline fairly early, so YMMV.

My Z8 service advisory repair progress to date:
6/23/23 (11:15 am): Dropped camera off at UPS store to ship to Signal Hill Service Center
6/26/23 (11:10 am): UPS reported that it was delivered and signed for at Nikon Service Center
6/26/23 (2:32 pm): Received email from Nikon stating they had received my Z8 for service and entered it into their system as service order number XXXXXX
6/27/23 - 6/28/23: Service Repair Status listed as "Shop"
6/28/23 (8:00 pm): Service Repair Status changed to "Billing" - (note: the cost was $0.00 for the service repair)
6/29/23 (05:30 am): Service Repair Status changed to "Shipped" - (note: this timestamp is from when I first checked the status this morning).

Edit 1: 6/29/23 (08:10 am): UPS Tracking Number provided.

Edit 2: 6/30/23 (11:25 am): Delivered by UPS

I am currently waiting for the UPS tracking number to show up in their system, and then will look for the expected delivery date.
 
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EricBowles said:
Mine is in the same pile from 11:39 on Tuesday. No confirmation yet for a Tuesday morning delivery. And for what it's worth, mine has a big orange NPS Priority sticker.
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Oddly enough, I just called Nikon to check on the status. While I was on the phone with the Nikon Service rep, the confirmation came through my email.

In any event, they did say that they were backed up right now, but once it was in the system would provide NPS priority for a little faster turnaround. I'm hoping to have the camera in hand by Monday or Tuesday.

If you are sending your camera right now, I'd expect a turnaround of 5-7 days rather than the normal 3-5 days or less on a camera sent to New York for service.
 
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philippe said:
That's a lot of people who could be out using their cameras rather than counting serial numbers.
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Yep…using mine in the UK now since the recall came fter we left the Us. I have not had the problem at all with my of my Zlenses or the FTZ… ut will just be extra careful until we get back and I will get mine fixed.
 
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I sent my Z8 back to Nikon on 6-23, and the tracking number shows it was received on 6-27. I still have not received an acknowledgement from Nikon support or a service order number. I called Nikon this morning (like many others . . .) and was told that their system was down on Tue and Wed so they were unable to send out their usual service acknowledgement emails. They said their system is now back on line and the emails should go out either later today or on Friday. They acknowledged that they are "a little behind."
 
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Odd - I logged on to Nikon Repair to check the status of my repair and it said it was done and gave me a return tracking #. No email from them telling me this. But I am happy it is done and coming back.
 
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andrewwx said:
Odd - I logged on to Nikon Repair to check the status of my repair and it said it was done and gave me a return tracking #. No email from them telling me this. But I am happy it is done and coming back.
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perhaps because of this:
jwr50 said:
I called Nikon this morning (like many others . . .) and was told that their system was down on Tue and Wed so they were unable to send out their usual service acknowledgement emails.
Click to expand...
 
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Delivered my Z8 to the UPS store here in Kennewick, WA at 1:30 pm on the 23rd. Just saw that it shows as delivered as of 9:48am this morning to the Dock at Signal Hill facility. Curious to see how long it takes before it is on its way back home.
 
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SoCalRick said:
This might provide some insight into the expected repair process timeline. I did get my Z8 into the pipeline fairly early, so YMMV.

My Z8 service advisory repair progress to date:
6/23/23 (11:15 am): Dropped camera off at UPS store to ship to Signal Hill Service Center
6/26/23 (11:10 am): UPS reported that it was delivered and signed for at Nikon Service Center
6/26/23 (2:32 pm): Received email from Nikon stating they had received my Z8 for service and entered it into their system as service order number XXXXXX
6/27/23 - 6/28/23: Service Repair Status listed as "Shop"
6/28/23 (8:00 pm): Service Repair Status changed to "Billing" - (note: the cost was $0.00 for the service repair)
6/29/23 (05:30 am): Service Repair Status changed to "Shipped" - (note: this timestamp is from when I first checked the status this morning).

Edit: 6/29/23 (08:10 am): UPS Tracking Number provided.

I am currently waiting for the UPS tracking number to show up in their system, and then will look for the expected delivery date.
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Faster service than I am getting. Only see my Z8 has been logged into their system. no further status.
 
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jwr50 said:
I sent my Z8 back to Nikon on 6-23, and the tracking number shows it was received on 6-27. I still have not received an acknowledgement from Nikon support or a service order number. I called Nikon this morning (like many others . . .) and was told that their system was down on Tue and Wed so they were unable to send out their usual service acknowledgement emails. They said their system is now back on line and the emails should go out either later today or on Friday. They acknowledged that they are "a little behind."
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I shipped 3 arrive in on 6/27, got confirmation that 2 were logged in on 6/28, the 3rd on 6/29. Nothing further
 
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